Real User Monitoring

Real User Monitoring

Real User Monitoring

Real User Monitoring (RUM)

End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution.

Real User Monitoring to Improve User Experience

Real User Monitoring (RUM) monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions—giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

Key Benefits

  • Visibility into application end user experience for all users, all locations, all the time – on web, cloud and mobile application services
  • Replay user sessions to help triage and solve problems faster
  • Generate testing scripts based on real end user session data
  • Trace end user transactions across automatically discovered application tiers to speed resolution
  • Combine end user experience and infrastructure performance data into service level management

RUM Protocols

RUM supports wide variety of enterprise applications and protocols. RUM also includes a Software Development Kit (SDK) to build many custom integrations to capture user experience in specific applications, such as for the banking and telecom industries. 

ApplicationProtocol
IBM WebSphere MQMQ
Oracle DBOracle DB
MS-SQLMS-SQL
MySQLMySQL
DB2DB2
OracleOracles forms NCA
DNS  DNS (Generic UDP)
RMIRegistry Generic Streaming TCP
Microsoft RDPGeneric TCP
NDCNDC
UDPUDP
AMFAMF
SHVASHVA
SSHSSH
ApplicationProtocol
Custom WebHTTP/S
Flash/FlexAMFO, AMF3
SAPHTTP/S, SAP GUI
OracleForms NCAOver HTTP/TCP
SiebelHTTP/S
PeopleSoftHTTP/S
Streaming/VoIPUDP
IMAPIMAP
SMTPSMTP
POP3POP3
Citrix XenCitrix ICA
FTPFTP
LDAPLDAP
ISO 8583VISA Base I, MasterCard CIS
SOAPHTTP/S


 

Additional Resources

Brochure

Better Visibility Means Better Applications

(PDF 1MB)

Education

RUM Training Schedule

Trial software

HPE Real User Monitor English SW E-Media Evaluation

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